Dianna is the Office Manager at Penn Mutual, bringing 33 years of experience in the insurance industry as a Senior Customer Service and Marketing Executive. She has extensive experience in issue resolution, process improvement, relationship building, and office administration. Her credentials include ACS (Associate Customer Service) and AIAA (Associate Insurance Agency Administration). When she’s not working, Dianna enjoys walking the local greenway, spending time on the lake or watching SEC football. She also loves visiting the Great Smoky Mountains several times a year.